About these terms
These terms apply when you use kaptapp.com, Kapture for Chrome or a Kapture account. They are an agreement between you and KUMO STUDIO LIMITED, a private limited company registered in England and Wales under company number 08453597, whose registered office is at Office 2, Tweed House, Park Lane, Swanley, Kent, BR8 8DT, England (“Kapture”, “we”, “us”).
You can email us or write to us at our registered office.
If you are a consumer, nothing in these terms affects your legal rights. Where these terms and the law differ, the law applies.
Kapture for Chrome
Kapture for Chrome is free. It is distributed through the Chrome Web Store, whose terms also apply when you install it. How it handles information is explained in our Privacy Policy.
Your Kapture account
A Kapture account lets you sign in at kaptapp.com/account to see your Kapture Pro licence and the devices it is active on. You sign in with a link we email to you. There is no password, so keep access to your email account secure.
You must be at least 16 years old to create an account, or older if the law where you live requires it.
To close your account, email us from the address on the account. Closing it does not delete anything on your computer.
Kapture Pro
These Kapture Pro terms are part of these terms in every language version of this page.
Kapture Pro is our paid desktop app for macOS 14 Sonoma or later (Apple silicon or Intel) and for Windows 10 or Windows 11 (64-bit, x64). On Windows, setup may install Microsoft WebView2. You buy it from KUMO STUDIO LIMITED, and Stripe takes the payments for us. We never see or store your full card details.
Free trial
You can start one 14-day free trial of Kapture Pro from the app once you have confirmed your email address. The trial needs no payment details and never turns into a paid plan by itself: when it ends, Kapture Pro stops working unless you subscribe. If you subscribe during the trial, your subscription and first payment start straight away and any trial days left end.
Prices and payment
Kapture Pro costs £4.99 a month or £39.99 a year. Prices are in pounds sterling and include any VAT we have to charge. Your bank may charge a fee for paying in another currency.
Renewal
Your subscription renews automatically at the end of each month or year, and we charge the same payment method again, until you cancel.
You can switch plans in your account. Moving from monthly to annual starts a new yearly period straight away and charges the annual price less the unused part of your current month. Moving from annual to monthly takes effect when your paid year ends.
Price changes
We may change the price of Kapture Pro. We will email you at least 30 days before a new price applies to your subscription, and it applies only from your next renewal after that notice. You can cancel before then and you will not pay the new price. If the law where you live gives you more rights, you keep them.
Cancelling and refunds
You can cancel at any time in your account at kaptapp.com/account (Manage billing), or by emailing us. Cancelling stops the next renewal: Kapture Pro stays on until the end of the period you have paid for, and we do not charge you again.
14-day refund: if you change your mind, email us within 14 days of the first payment of your first Kapture Pro subscription and we will refund that payment in full and end the subscription. You do not need to give a reason. This refund is in addition to your statutory rights as a consumer.
These terms do not affect your statutory rights. After those 14 days, payments are not refunded for part-used periods, unless the law requires it, for example if Kapture Pro is faulty.
If a payment fails
If a renewal payment fails, Kapture Pro stays on for 3 days while Stripe tries the payment again and emails you. Update your payment method in your account. If the payment has still not gone through after 3 days, Kapture Pro pauses until it does. If every retry fails, the subscription ends.
Payment disputes
Please contact us before disputing a payment with your bank. We can usually sort out a problem faster, including with a refund. While a dispute or chargeback about a Kapture Pro payment is open, we may pause Kapture Pro on your account until it is resolved, because the payment for it is in question. If the dispute is withdrawn or closed in our favour, Kapture Pro comes back automatically. If the payment is reversed, that subscription ends, and you can subscribe again at any time. Nothing in this section limits your rights as a consumer, including your right to ask your bank to reverse a payment.
Your computers
One subscription covers up to 2 computers at a time. To use Kapture Pro on another computer, deactivate one in your account. Kapture Pro checks your subscription online at least once every 7 days and keeps working offline in between.
We may suspend or end Kapture Pro for someone who breaks these terms only where we have reasonable grounds, for example sharing a subscription beyond 2 computers or interfering with its licence checks. Unless the law, security or the nature of the breach prevents it, we will tell you first and give you a chance to put it right. This does not affect your rights as a consumer.
When Kapture Pro ends
Whether your trial or subscription ends, you cancel, or a payment fails, your access to Kapture Pro ends. Your screenshots stay on your computer as ordinary files, unchanged, and you can still open them without Kapture Pro. If you uninstall Kapture Pro and choose to remove its app data, your tags, notes, Collections and settings are deleted, but your screenshots are not.
Using Kapture fairly
Please do not misuse our websites or services, interfere with them or with other people’s use of them, or try to get around any limits or security measures. If you do this seriously or repeatedly, we may suspend or close your account. Unless the law, security or the nature of the misuse prevents it, we will tell you first.
Our responsibility to you
We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable.
Nothing in these terms excludes or limits our responsibility where the law does not allow it, including for death or personal injury caused by our negligence, for fraud, or for your legal rights as a consumer.
If you use Kapture for a business, we are not liable to you for loss of profit, business or business opportunity.
Kapture saves files to your own computer. Keep backups of files that matter to you.
Complaints
If you are not happy with something, email us. We acknowledge complaints within 5 working days and aim to resolve them within 30 days. We do not currently use an alternative dispute resolution scheme. Citizens Advice (UK) or your local consumer organisation can tell you about your options.
Changes to these terms
We may update these terms, for example when we change Kapture Pro or the law changes, and we change the date at the top when we do. If a change materially affects your account, we tell you by email at least 30 days before it takes effect.
Law and courts
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live in the European Union, you keep the protection of the mandatory consumer laws of your country and can bring proceedings in its courts.